Delivery Terms, Carriage Charges and FREE CARRIAGE*!

We try to keep this all simple, so hope we have answered all your questions below. If you have any queries though, e mail or call, as we 

Our aim is to deliver your UK order within 3-5 working days from your date of order, subject stock availability. Please contact us if you have special shipping requirements, or to ensure we can completely fulfil you order to your precise needs.

Deliveries Overseas. We actually deliver most of our goods to many parts of the world, and will be very happy to discus your specific needs. Please feel free to drop us an e mail giving us an outline of your needs and a delivery address. We will contact our network of couriers for options and prices, and hope to be able to meet your requirements with timely and economic carriage solutions.

Deliveries within the UK.

Our website should calculate the carriage charge appropriate to the goods ordered, and display this clearly before you make payment.

You will only be charged a single carriage charge, where multiple goods are ordered for simultaneous delivery. This charge will be for the bulkiest item. If the Website fails to calculate this correctly, we will of course contact you to confirm the figures before any money is drawn from you card.

Free Carriage! (*)

For orders over £49 in total value, we offer Free Carriage to all UK mainland address’s, except Scottish Highlands for large parcels. (* subject to fair and reasonable use and change without notice – Valid from 1/3/14 for as long as we can offer this service)

For all other address’s in the UK, inc. C.I., N.I., and other offshore destinations, as well as The Scottish Highlands, we will be happy to individually quote to meet your needs with the most competitive carriage rates possible, so please e mail or call us, and we will do everything we can to help meet your every desire. 

We deliver throughout the
UK using a selection of the most suitable and reliable postal or courier service, as appropriate to be able to handle our wide range of products.

 It is important that you, or someone acting on your behalf will be at the delivery address to receive the goods between the normal delivery hours of 09:00 to 17:00, unless you have given us specific written instruction giving details of how and where the goods may be delivered without signature (some couriers will not do this). Please remember that if goods are delivered in this way without recipient’s signature (other than small items sent by post, etc.) by your instruction, that such delivery will be undertaken at your own risk.

Timed deliveries or specific days can all be arranged subject to your acceptance of the extra costs associated with this – Please ask us for a quote before you order.

Assuming that you are receiving normal signed for delivery, please inspect the parcel before signing for it. If you see any damage, even if you believe that the contents will be fine (generally the case, as we try to pack goods well), please only accept delivery and sign for the goods adding the phrase “Damaged”. Failure to do so will mean that you have accepted the goods have arrived “in perfect condition”, meaning that neither of us have any redress on the carriers for damage caused in transit, and we will assume that you were happy with the goods when they arrived.

If the goods are obviously damaged, you may reject them, explaining the reason why to the courier, and ask for them to be returned to us due to “Transit Damage”. If you think the contents may be fine despite damaged packing, carefully open the package and check the contents before signing for the delivery (assuming contents are indeed fine of course!). If examination shows damage which is unacceptable to you, please re seal and reject the goods due to “Transit Damage.”

Returned Goods and Carriage Charges.

If goods were damaged in transit and rejected by you to the courier for return to us for this reason, without you signing to receive them, upon return so we can inspect them, we will provide replacement F.O.C. if replacement goods are available. In the event of this not being possible, we will offer you suitable alternative or full refund.

If you receive goods which you then change you mind about wanting, we will be happy for you to return them within 7 days of your receipt of the delivery providing they are still new, in original packing and undamaged. You are responsible for the return carriage cost and for securely packaging the goods in this event.

If you are requesting an alternative product to be supplied, we will refund the difference or charge upgrade (as appropriate) and despatch after we have received and inspected the returned goods, and at our discretion, cover the carriage costs back to you for the replacement item(s).

If you are returning goods as unwanted, simply for refund, the above 2 paragraphs apply, and we will refund you in full apart from the carriage charge you paid for the goods to be sent to you, or, in the event that the goods were supplied with “Free Carriage”, we will deduct our actual cost of sending the goods to you originally from your refund.

In the event of goods failing due to a fault covered by Warranty, and those goods needing to be returned to us for assessment/repair/replacement, you will be responsible for the costs of return to us, but we will cover the cost of sending replacement/repaired goods back to you.

 

 

 

The Kai Sports team.


 Your statutory rights are not affected by the above terms and conditions.